The Butte County One-Stop is pleased to offer an innovative customer service training geared towards front-line staff.  This training will provide practical ideas for improving staff performance, recharging employee attitudes, reducing staff turnover and creating a more pleasing work environment for all.

Our training focuses on the employee skills needed to attract customers and keep them returning to your business.  We teach techniques for creating a positive experience for every customer that walks in your door. Conflict resolution tips are provided.  We will provide strategies for dealing with difficult people with the goal of turning these folks into satisfied customers.

This highly interactive training also focuses on enhancing your employees’ actual job performance.  We explore ways to enhance personal career success by maintaining a positive attitude on the job.  Your employees will enjoy the training and you will enjoy the skills that they will bring back to your business!